Apply in the app
Open Me → Settings → Account & security → Delete account and submit your deletion request.
Trust center
Delete account
Request deletion of your Swalfa account and associated personal data. Start with self-service deletion in the app; if you cannot use the app, use the support form below.
7-day cooling-off period
During the 7-day cooling-off period, sign in or select Cancel deletion to withdraw your request. After the cooling-off period ends, deletion or anonymization runs automatically and is completed within 30 days.
If you cannot use the app
Submit the form below with your Swalfa ID, nickname or registered phone so we can locate the account. We never ask for your password here. We respond to deletion requests within 7 days. A request started in the app while you are signed in is treated as coming from the account holder. For requests submitted through this website, we verify ownership by asking you to sign in or by confirming the registered phone number or email. We post any verification or outstanding transaction steps on the private tracking page. After verifying account ownership, our team initiates the same deletion process through the admin system, including the 7-day cooling-off period. Keep your tracking code to follow our replies. A received or resolved support request is not proof that your account and its data have been deleted.
Deletion removes or anonymizes your profile and media, social relationships, your own messages and related translations and transcriptions, activity records, registration-device records and other device data, and login identities. Media shared with other owners may remain, with your references removed; other users’ own messages are not deleted. Invitation relationships are de-identified, their device and network information is cleared, unpaid rewards are revoked, and your balances are set to zero. Rewards already credited to other users are not reclaimed. De-identified financial records, including transactions, top-ups, refunds and chargebacks and necessary supporting records, are retained for 5 years. Support tickets and report records are retained for 1 year after closure, and operational logs for 30 days. Server backups are overwritten on a 30-day cycle. Deletion is completed within 30 days after the 7-day cooling-off period ends.
Copies held by messaging and real-time audio providers require provider assistance; online deletion does not prove that all provider copies have been erased. Server backups are overwritten on a 30-day cycle, not immediately erased. Copies of messages or media saved on other users’ devices cannot be deleted remotely. Uninstalling the app does not delete your account. After deletion is complete, you can register again with your phone number or Google/Apple sign-in; this creates a new account and does not restore the old one. Any separate store subscription must be managed through that store.
Your request has been received.
Private tracking code
Keep this code private. It lets you check your request and our reply. Submitting a request does not immediately delete an account.
This code tracks a support request only. Even a closed reply does not confirm account or provider data deletion.